Terms of sale

Last updated: [DATE]

1. About us

This website is run by [COMPANY NAME] (company number [COMPANY NUMBER]), trading as NU Cosmetics, at [BUSINESS ADDRESS]. Email [CONTACT EMAIL]. We are not VAT registered.

2. Our products

We sell genuine branded skincare and cosmetics whose outer packaging has been damaged. The product itself is sealed, unused and in date. Each product page describes the condition of the outer box. Marks or damage to the outer box that are described on the product page are not a fault. NU is an independent retailer and is not affiliated with, or endorsed by, the brands we sell. All brand names belong to their owners.

3. Prices

Prices are in pounds sterling and include VAT where applicable. “RRP” means the recommended retail price at which the product was offered by major UK retailers when we listed it. Delivery is charged at checkout. If we've made an obvious pricing mistake we'll contact you before dispatch and you can cancel for a full refund.

4. Your order

Your order is an offer to buy. The contract is formed when we email to confirm dispatch. Stock is limited and often one-off; if something sells out before we can fulfil your order, we'll tell you and refund you in full.

5. Payment

Checkout and payment are handled securely by Shopify and its payment partners.

6. Delivery

We deliver to UK addresses. See delivery & returns for prices and times. Risk passes to you when the goods are delivered.

7. Cancelling and returns

You have the right to cancel within 14 days of receiving your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because our products are sealed for health protection and hygiene reasons, this right does not apply once the product's own seal has been broken after delivery. Full details are in delivery & returns.

8. Faulty goods

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. If a product is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund.

9. Using the products

Please read the packaging, follow the directions, and patch test before first use. Stop using a product if irritation occurs.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so.

11. Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England, Wales, Scotland or Northern Ireland, depending on where you live.