Box condition guide
The outer box is the only thing that's different. Here's what that can mean, and what never changes.
What never changes
- Genuine. Real branded stock from the UK supply chain.
- Sealed. The product itself is unopened, with any seal, foil or tamper strip intact.
- In date. Every product is checked for its expiry or period-after-opening date before listing.
What the box might look like
| Condition | What it means |
|---|---|
| Light marks | Scuffs, small creases, a price sticker or a slightly bent corner. |
| Bumped | A crushed corner, dented side or a torn flap. Most of our stock looks like this. |
| Heavily damaged | The box is badly crushed or torn. We'll always say so on the product page. |
| No outer box | Sold without its outer carton. The product itself is still sealed. We'll always say so on the product page. |
Real photos
Where we can, we add a photo of the actual box condition to the product page, after the studio shot. If you'd like to see a specific item before you buy, just ask.
Gifting
Because boxes are marked, our products aren't ideal for gifting in their original packaging. Your skin won't mind.