FAQs
Is everything genuine?
Yes. Every product is genuine branded stock from established UK suppliers. We never sell copies or “dupes”.
Why is it cheaper than the high street?
The outer box was damaged in the supply chain, so the big retailers won't sell it. The product inside is untouched, so we pass the saving on. Read our story.
Is the product sealed?
Yes. The product itself is sealed and unused. Only the outer cardboard box is marked.
Is it in date?
Always. We check the date on every product before it's listed.
What will the box look like?
Each product page describes the box condition. See our box condition guide for what to expect.
Are you connected to No7, CeraVe or the other brands?
No. NU is an independent retailer. We're not affiliated with or endorsed by the brands we stock.
How does the free gift work?
Spend £25 or more and you can pick a free gift in your bag. It's added free at checkout.
How do I pay?
Checkout is run by Shopify. You can pay by card, Apple Pay, Google Pay or Shop Pay.
Can I return something?
Yes, within 14 days if the product's seal is unbroken. Faulty items are always covered. See delivery & returns.
Will you restock?
Our stock depends on what our suppliers have, so some items are one-offs. Sign up to our emails to hear about new drops first.
Still stuck? Get in touch.