Delivery & returns
Delivery
We currently deliver to UK addresses only.
| Service | Price | Time |
|---|---|---|
| Standard (orders under £20) | £2.99 | 2–4 working days |
| Standard (orders of £20 or more) | Free | 2–4 working days |
| Express | £6.99 | 1–2 working days |
Order by 5pm, Monday to Friday, and we'll dispatch your order the same day. Orders placed after 5pm, at weekends or on bank holidays are dispatched the next working day. You'll get an email with tracking as soon as your order is on its way.
Changed your mind? 14-day returns
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving it. Let us know within that time, then send the item back within a further 14 days.
Important: sealed skincare
For health and hygiene reasons, we can only accept change-of-mind returns if the product's own seal is unbroken. If the seal has been opened after delivery, the right to cancel no longer applies. This doesn't affect your rights if an item is faulty.
How to return
- Email [CONTACT EMAIL] or use our contact form with your order number.
- Post the item to: [BUSINESS ADDRESS].
- We'll refund you within 14 days of receiving it back (or of you showing proof you've sent it, if sooner).
Refunds go back to your original payment method and include the standard delivery cost you paid. You'll need to pay for the return postage unless the item is faulty or we sent the wrong thing.
Faulty, wrong or damaged in transit
Your rights under the Consumer Rights Act 2015 aren't affected. If the product itself is faulty, not as described, or not what you ordered, tell us within 30 days and we'll refund you in full, including return postage. Please note that marks on the outer box are expected and described on every product page, so they don't count as a fault.